Home Office Receptionist

Home Office Receptionist

Organization Background:

The Inner City Education Foundation, known as ICEF Public Schools, is a nonprofit charter school network serving communities in the South Los Angeles area for 25 years. ICEF Public Schools operates seven high-quality, tuition-free, public charter elementary, middle, and high schools serving over 2,000 scholars from TK-12th grade. 

ICEF's mission is to educate and empower courageous leaders to pursue their full potential in college, career, and life by providing a community that honors each student's unique identity, fosters academic excellence, nurtures healthy minds, and inspires critical thinkers.

Position Description:

The Home Office receptionist is on the front lines in making ICEF a great place to work by providing a wide variety of routine administrative services, welcoming visitors, answering phone calls and other correspondence, and supporting with the completion of other everyday essential tasks.

Reporting:

This position reports to the Managing Director of People and Operations.

FLSA Status: Non-Exempt

Pay Cycle: 12 months

Salary: $20-25/hour - Commensurate with Experience 

Benefits: Medical, Dental, vision, Life Insurance, Retirement Plan

Essential Functions:

• Host visitors by greeting them, in person or on the telephone; answering, screening and referring inquiries.
• Sorting and distributing the mail daily, including stamping and distributing to all schools and departments as needed.
• Assisting with scheduling home office and school site meetings at the Home Office, including rooms, equipment, food orders, etc.
• Anticipating materials needed, then ordering, receiving, storing, and maintaining office supplies for the Home Office.
• Manages the stamp postage accounts and Fedex Accounts.
• Assists with Purchase Order processing, credit card purchases, and tracking.
• Assists Executive Team with projects, reports, and other tasks as assigned
• Performs clerical duties such as filing, photocopying, collating, and distributing.
• Makes phone calls and completes tasks as assigned.
• Schedules meetings and communicates the invitation to planned meetings.
• Participates in office meetings as requested and takes minutes of the meetings.
• Managing the home office calendar and notifying all home office staff about event schedules and space reservations

Job Requirements: Minimum Qualifications:

EDUCATION and/or EXPERIENCE

●  Must understand and live out ICEF Core Values

●  High school diploma or equivalent and or any combination of education and experience that could likely provide the required knowledge and abilities would be qualifying.

●  Excellent telephone manners, customer service and interpersonal skills.

●  Must have basic math skills (add, subtract, multiply, divide, percentages, etc.)

●  Proficient Computer Skills in MS Word, Excel, and able to use of the internet (highly desired)

●  Must have excellent prioritization and time management skills

●  Ability to write and speak with a command of Standard English Language Conventions.

●  Ability to respond promptly to customer needs

●  Ability to read and comprehend simple instruction

●  Ability to provide superior customer service to a diverse population of employees and families.

●  Ability to fluently speak, write and translate Spanish language

●  Ability to maintain emotional control under difficult situation

●  Ability to work indoors with mild to moderate levels of noise

●  Provide documentation of eligibility to work in US, pass a DOJ background check, and provide proof of recent TB clearance.

●  Candidate must have a valid California Driver’s License and reliable means of transportation.
 

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS

●  CPI Certified – preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, and reach with hands and arms, and/or use hands to finger, handle, or feel. 

While performing the duties of this job, the employee is occasionally required to move and/or lift up to twenty-five (25) pounds. 

Specific vision abilities required by this position include close vision and the ability to adjust focus.

WORK ENVIRONMENT

This position will work in a shared office space and will be required to visit the school sites on an occasional basis. The work environment is indoors in a comfortable temperature controlled office environment. The noise level in the work environment is usually quiet to moderate. The environment is typically free from dust and hazardous materials. COVID-19 considerations: We work onsite under CAL/OSHA and Los Angeles Department of Health Safety Protocols.
 

Continuing Educ./ Training

As needed

Certificate & Licenses

Valid Driver’s License

Clearances

Criminal Justice/ 

Fingerprint Clearance

TB Clearance

Salary

Commensurate 

with Experience

Benefits

As a full-time employee of ICEF Public Schools, employees are entitled to Medical, Life Insurance, Dental and Vision plans, and 403b  retirement programs as offered by ICEF Public Schools. Eligible employees will also be entitled to sick leave and vacation time in accordance with ICEF Public School policies.